At Wagner Motors, our goal is to keep you productive while minimizing downtime. Many of the support requests we receive can be resolved in just a few minutes without waiting for IT assistance.

Before submitting a support request, review the troubleshooting steps below. These solutions address some of the most common technical issues experienced by employees.

Unable to Print Documents

Step 1: Verify You’re Logged into Printix

Wagner Motors uses Tungsten Printix to manage printing throughout the company.

Printix may prompt you to sign in after restarting your computer by opening a browser windows.

• Open the Printix application if it is not already running.
• Select Microsoft Login.
• Sign in using your Wagner Motors account aka your full E-mail Address and password.

Important: Printix uses your Microsoft/Domain account. Do not create a separate Printix account.

Step 2: Verify the Correct Printer

Sometimes Windows defaults to:

• Microsoft Print to PDF
• Save as PDF
• Another previously used printer

Before printing:

1. Select File > Print
2. Verify the correct Wagner printer is selected.
3. Try printing again.

Step 3: Restart Your Computer

A simple restart often reconnects Printix and refreshes printer connections.

Step 4: Check with Nearby Coworkers

If others are unable to print as well, the printer or print server may be experiencing an outage.

If only your workstation is affected after completing the steps above, submit a support ticket.

How Do I Change My Email Password?

Your email password and Windows login password are the same because both use your Wagner Motors domain account.

Important Information

Passwords cannot be changed from a web browser.

They must be changed while logged into a computer connected to the Wagner Motors network.

To Change Your Password

1. Log into your Windows computer (If you are already login).
2. Press CTRL + ALT + DELETE.
3. Select Change a Password.
4. Enter:
   • Current password
   • New password
   • Confirm the new password

Forgot Your Password?

If you do not know your current password, submit a support request.

The IT Department will assign a temporary password.

Temporary Password Format : Wagner2026

My Computer Has No Internet, but Everyone Else Does

In most cases, this issue is caused by the network connection passing through your desk phone.

Step 1: Check Your Phone

If your desk phone is working and can make calls, continue with the next step.

Step 2: Restart the Phone

1. Press and hold the OK button (or the center navigation button) for approximately 5 seconds.
2. When prompted for a Factory Reset, select Yes.

Note: This does not erase your phone settings. It simply restarts and reprovisions the phone. Please do not attempt to unplug the phone to avoid other issues.

The phone may reboot once or twice.

The process typically takes 2–3 minutes.

This resolves the issue in nearly every case.

If your computer still has no internet connection afterward, submit a support request.

I Can’t Add My Wagner Email to My Phone

This is usually caused by selecting the wrong account type during setup.

Do NOT Choose

❌ Outlook

Instead choose:

✅ Microsoft Exchange
or

✅ Microsoft Exchange ActiveSync

(The wording may vary depending on your Android or iPhone.)

You’ll Need

• Your full Wagner Motors email address
• Your Windows password

Follow the setup prompts until the account is added.

If setup fails:

Please submit a support request and include:

• Your phone model
• A screenshot of the error
• A brief description of what happened

Providing this information allows IT to resolve the issue much faster.

How Do I Submit an IT Support Ticket?

There are several ways to contact Wagner Motors IT Support.

Option 1 – Wagner Motors Support Portal (Recommended)

Visit: https://wagnermotors.support

Select Request Support.

Sign in using:

• Full Wagner Motors email address
• Windows password

Option 2 – Help Request Form

On your Windows computer:

1. Click the up arrow (^) near the clock in the lower-right corner.
2. Locate the gear icon.
3. Select Help Request Form.

Option 3 – Email IT Support

Send an email to : support@wagnermotors.com

Note: Only Wagner Motors email accounts can submit requests through email. Messages from Gmail, Yahoo, Outlook.com, or other external email providers are not accepted.

To help us resolve your issue quickly, include:

• A detailed description of the problem
• Your workstation ID (if available)
• Screenshots or photos of any error messages
• Steps you’ve already tried

Option 4 – Call the IT Support Line

If you cannot access your computer or email call: 508-581-5660

Leave a detailed voicemail including:

• Your name
• Department
• Store location
• Phone number
• Description of the issue

Leaving a voicemail automatically creates an IT support ticket.

Tips for Faster Support

Before contacting IT, consider these quick checks:

• Restart your computer.
• Verify you’re connected to the correct printer.
• Confirm you’re logged into Printix.
• Restart your desk phone if only your computer has lost internet access.
• Include screenshots whenever possible.
• Provide your workstation ID and location in your support request.

These simple steps can often resolve the issue immediately or help the IT Department diagnose and resolve your problem much faster.

We’re Here to Help

The Wagner Motors IT Department is committed to providing reliable technology support so you can stay focused on serving our customers. If you’re unable to resolve an issue using the steps above, don’t hesitate to reach out—we’re always happy to help.

Need Assistance?

• 🌐 Support Portal: https://wagnermotors.support
• 📧 Email: support@wagnermotors.com
• 📞 Support Line: 508-581-5660